Discover critical services
We interview operations, product, risk, and customer support to name the services whose disruption creates unacceptable customer or market harm. Marketing wish-lists are set aside; lived dependencies stay.
Audit process
A five-stage sequence we use for operational resilience audits in fintech — from discovering what customers truly depend on to leaving remediation owners with evidence they can act on.
Map dependencies
People, platforms, data flows, and third parties are charted against each important business service. Single points of failure and concentration risks are called out before any scenario is run.
Pressure-test tolerances
Impact tolerances are compared with contractual recovery, vendor SLAs, and observed incident history. Numbers that only work on slides are revised or flagged as unachievable today.
Exercise and evidence
We facilitate a focused scenario or tabletop, capture decision times and communication gaps, and assemble an evidence pack boards and counterparties can inspect without translation.
Remediate with owners
Findings arrive severity-ranked with named owners, effort bands, and suggested sequencing. Follow-up reviews confirm closures rather than leaving a report on a shared drive.
Ready to start with the core audit?
Most fintech teams begin with an Operational Resilience Audit, then deepen continuity or third-party work where the map shows concentration.